Virtual Answering Services
While business process outsourcing began through back office support channels, the front office has taken over in a big way. Nowadays, a growing number of First World entrepreneurs and business owners are turning to offshore live receptionist solutions directly from the convenience of their home offices.
Regardless of your industry size or type, offshore call centers can expertly provide services such as virtual chat, administrative services, customer care, and inbound technical support. Virtual answering service outsourcing is popular among insurance agents, physicians, accountants, and salespeople.
The growth in the popularity of offshore answering services is largely due to its affordability. Busy entrepreneurs in Boston can help their can appear to be established, polished, large institutions by simply hiring an offshore call center to answer the phones and provide virtual receptionist support. Additionally, outsourcing can help business owners focus on core competencies, improve their brand image, and stay organized by handing off even simple and basic tasks like answering the phone.
The most critical factor towards achieving success with answering service outsourcing is the entrepreneurs ability to communicate company and training details. Before actually beginning the campaign, it is important that your live receptionist fully understands your business, its customers, and your modus operandi. This way, when a customer wants added detail or a product explanation, your receptionist can effectively point the individual in the right direction. If you are able to effectively communicate your business needs to your answering service, you will be well on your way to establishing a larger footprint within the business community.
And it’s affordable. Call centers in the Philippines and India offer dedicated inbound support specialists at prices that are friendly to most Western budgets. Most centers offer basic inbound support at an equivalent of $5-7 per hour.
The reception and customer service that you experience will set your potential new customers at ease, professionally represent your firm, and and help your small business compete with the big boys.